Support

Pukki is for parents to set up and for children to ask. This page is for the parent: how to reach us, and where things are in the app.

Write to us

In the app, open Settings › Text the founder. Every message is read personally, and the reply appears in the app.

Or email support@pukki.ai. For anything about privacy or your family’s data, write to privacy@pukki.ai.

Your plan

Plans are App Store subscriptions, and Apple handles the payment. To change or cancel yours, open Settings › Manage subscription in Pukki, or your iPhone’s Settings › [your name] › Subscriptions.

If you reinstalled Pukki or changed phones, sign in with the same Pukki account. If the plan doesn’t come back, tap Restore purchases at the foot of Settings.

Refunds are handled by Apple, at reportaproblem.apple.com.

Kid mode and the PIN

Kid mode keeps a child on Pukki’s screen. Leaving it takes the PIN you chose on that phone. If you forget it, tap Forgot PIN? under the keypad and sign in to your Pukki account. Kid mode turns off, and you choose a new PIN the next time you turn it on.

A child’s own phone

A child’s phone never signs in. On your phone, open Settings › Phones to get a code for that child, then enter it on their phone. To change or remove a child’s phone, use the same page on your phone. To use it with a different Pukki account, remove it there and enter a code from the other account, or delete Pukki from the child’s phone and install it again.

Your account and your data

To delete your account, open Settings › Account › Delete account. This removes your family from Pukki’s servers. It does not cancel an App Store subscription, so cancel that first.

What Pukki keeps and for how long is in the app under Settings › What Pukki stores, and in full in the Privacy Policy.